Training Programs - Hospitality Security Management

Hospitality and tourism are one of the largest and most needed industries in the world. In essence, it is providing specific customer-related services to diverse and multi-cultural clients. The security challenges you face in the hotels, restaurants, night clubs, wineries and marinas are enormous. Past experience has shown that these soft targets, are easy choices for terrorism and the criminal element. Just one incident can create catastrophic ripple effects throughout our entire critical infrastructure. Today’s savvy customers will make their spending or purchasing decisions based upon the level of security at your facility. In order to be successful in this fast-paced area, combining your know-how and security expertise along with a deep understanding of the unique hospitality industry is essential.

Hospitality Security Management is our comprehensive 5-day program. It is HANDS-ON and designed for security and loss prevention management, yacht and marina personnel, law enforcement, winery owners and operators, tourism officials, human resources managers, hotel and resort operations managers, restaurant and night club owners and any individual who is interested in pursuing a professional status in this specialized career field.  

Learn how to gain competitive advantages, improve profits through increased sales of value-added services, decrease company losses, safeguard your employees, assist in the protection of revenue and property and deliver exceptional customer service. Attendance at this event enables you to gain the crucial information and skills necessary to develop positive security programs that exceed the standards of 5-Star, 5-Diamond establishments.
 
What You Will Learn:

• Introduction to Hospitality Security
• Hotels vs. Motels
• Destination, Themed and Downtown Properties
• Restaurants, Night Clubs, Bars
• Wineries and Hospitality Vendors
• Private Clubs and Special Events
• Marinas and Watercraft
• Communication is Key
• Leadership 101
• Producing a Strong Return on Investment (ROI)
• Managing Conflict in the Workplace
• Occupational Health and Safety (OSHA)
• Criminal and Terrorism Threats
• The Facility Survey
• Access Control, Physical Security and Lighting
• Executive and VIP Protection
• Crowd Control
• Alcohol Sales and Pitfalls
• Managing Bomb Threats
• Conducting Bomb Searches
• Fire! Fire! Fire!
• Developing Emergency Evacuation Plans
• Effective Loss Prevention Programs
• Dealing with Trespassers and the Paparazzi
• Legal Use-of-Force
• Premises and Innkeeper Liability
• Getting to Know Your Attorney and Insurance Provider
• Avoiding Lawsuits and Criminal Charges
• Testifying in Court
• State and Country Security Certifications
• Staying in Compliance
• The Art of Patrolling
• Surveillance Detection
• Security and Surveillance Equipment Trends
• The Importance of First Aid
• Human Dynamics in Hospitality Security
• Analyzing Property Incidents
• Cultural Diversity
• Creating a Security Department
• Working with Human Resources
• EEOC and Labor Laws
• Writing a Security Job Description
• Contract or Proprietary Security Personnel
• Staff Interviewing and Hiring
• Background Checks and Employee Screening
• The 10-5 Rule in Security
• Developing a Company-Wide Security Awareness Program
• The New Employee Orientation
• Associate/Employee Escort Programs
• Document Destruction Programs
• Keeping Valuables Protected
• Safes, Vaults, Deposit Boxes
• Reducing Shrinkage and Pilfering
• Drug and Alcohol Abuse Detection
• Fire Safety and Evacuation Drills
• Mystery Shopping as a Value–Added Service
• Cellular Phones, Two-Way Radios & Pagers
• Creating an Effective Incident Reporting System
• Managing Employee Performance
• Internal and External Investigations
• Developing Policies and Procedures
• Disciplining, Separation and Termination
• The Security Training Manual Preparation
• Security Office Layout and Construction
• Package and Bag Searches
• Key Control Management
• Balancing Security and Extraordinary Customer Service
• Parking Facility Concerns
• Cash Handling Principles
• Business Correspondence and Emails
• Credit Card Fraud and Intellectual Property Crime
• Illegal Use and Abuse of Company Information Systems
• Improvised Explosive Devices (IEDs)
• Weapons of Mass Destruction (CBRNE)
• Creating a Culture of Quality Security Service
• Client Privacy Issues
• Preventing Slip and Falls
• Managing the Security Budget
• Selling Your Security Program to Meeting Planners
• Off-Duty Law Enforcement
• Visitor/Vendor Control and Screening
• Agricultural Terrorism and Food Safety
• Security Post Instructions
• Business Protocol and Etiquette
• Preparing for Board and Stockholders Meetings
• Special Athletic or Entertainment Activities
• The Community Emergency Response Team (CERT)
• Building Corporate Profits Through Security

And Much More…

Students of our Hospitality Security Management program will have the opportunity to address specific concerns about their facilities in order to get them resolved. Now is the time to ensure that your company is hardened against criminal elements, your management team is prepared to effectively respond, mitigate and continue business from a disaster, and your security programs are accepted, enforced and welcomed by both internal and external customers.

Tuition
$2,000
2008 Programs
February 25-29, San Antonio, TX
August 11-15, Miami, FL
Seating is Limited.
Enroll Now!